Privacy Policy

プライバシーマークSMFL Rental Company, Limited (referred to SMFL Rental hereinafter) considers appropriate protection and management of all the personal information we obtain as our social responsibility corresponding to increasing public concern of protection personal information in a society in which the information level has been highly developed.
We establish, implement and maintain the following privacy policy.

SMFL Rental has been qualified by Japan Information Processing Development Corporation (JIPDEC) to show PrivacyMark since July 2006.

SMFL Rental privacy policy

  1. SMFL Rental, with respect to handling personal information we obtain in all business and personal information of employees, observes laws, government guidelines and regulations pertaining to handling of personal information. SMFL Rental establishes and observes the company rule based on the Japan Industrial Standard “Personal information protection management systems-Requirements” (JISQ15001).
  2. SMFL Rental clearly defines the purpose of using personal information in obtaining and using the personal information. SMFL Rental takes appropriate measures to prevent personal information from being used beyond the extent necessary for us to fulfill the specified purposes.
  3. SMFL Rental will not share personal information we obtain, in the case of obtaining the prior consent of the person, with third parties except as otherwise required by applicable laws and entrustment of service. However, SMFL Rental will not provide specific personal information including individual number to third parties unless required by law (with or without the person’s consent).
  4. SMFL Rental, in the case of receiving complaints and inquiries about our handling of personal information, immediately investigates all the facts of the case and sincerely respond within a reasonable period of time.
  5. SMFL Rental makes efforts to prevent leakage, loss and damage of the personal information and to take systematic, personnel, physical, and technical measures for appropriate management of personal information we obtain.
  6. SMFL Rental makes ongoing efforts to upgrade and improve our personal information protection management system based on the change of social conditions and environments.

Established: July 20, 2005
Revision: February 18, 2016
SMFL Rental Company, Limited
President Koichiro Yase

contact information

SMFL Rental Company, Limited
Manager responsible for personal information protection
TEL: +81 3-5226-5022
E-mail: privacy@smfl-r.co.jp

Policy on handling personal information

Manager responsible for personal information protection
Director & Managing Executive Officer Kazuo Ishibashi

1. Purpose of using personal information

SMFL Rental uses personal information to the extent necessary for the following business and achievement of the purpose of using personal information.

  1. Business
    (1) Business concerning rental and lease of the item which we deal with
    (2) Business concerning sale of new/used item which we deal with
    (3) Business concerning services of construction, operation, and maintenance for various network
    (4) Business concerning services of help desk and data deletion
    (5) Any and all businesses incidental or relating to each of the foregoing
  2. Purpose of using personal information
    (1) For exercises of the rights or fulfillment of the obligations based on contracts or laws
    (2) For accepting application of businesses set forth above Paragraph 1
    (3) For confirmation in transaction based on Act on Prevention of Transfer of Criminal Proceeds
    (4) For confirmation of rights for using rental or various services (referred to rental etc. hereinafter)
    (5) For management of continuous transaction such as due date management for rental etc.
    (6) For determining application or continuous use of rental etc.
    (7) For determining adequacy of providing rental etc. such as determining according to suitability rules
    (8) For the appropriate and smooth conduct of entrusted services in the cases when other service providers entrust the whole or the part of the personal information related to above business
    (9) For provision of information of our items and services
    (10) For research or development with conducting marketing research, data analysis or questionnaire
    (11) For sending direct mail and for various proposals of rental or services
    (12) For various proposals of items and services of partner company
    (13) For post management of cancelation of various transactions
    (14) For the appropriate and smooth conduct of business for customers such as business contact or sending materials
    (15) For improvement in quality of customer support business
    (16) For the appropriate and smooth conduct of business for customers who are successful bidder of internet auction
    (17) For the appropriate and smooth conduct of response to applicants from recruitment website
    (18) For the employment screening
    (19) For ensuring the security such as using of information system or entering/leaving of facilities management
    (20) For responding to customers’ inquiries
    (21) For the employment management of employees
    (22) For filing necessary documents like withholding slip for income tax etc. at tax office superintendent, Japan Pension Service etc. which are written receiving individual number from employees or external experts

  3. Purpose of using disclosure object personal information
    Within above Paragraph 2. Purpose of using personal information, (2), (4), (5), (6), (7), (9), (10), (11), (12), (13), (14), (18), (19), (20), (21), and (22) are purpose of using disclosure object personal information

2. Proper acquisition of personal information

SMFL Rental will acquire personal information by appropriate and lawful means, within the scope necessary for achieving the purpose of using personal information specified in Article 1, from the information sources as follows

  1. Cases in which personal information is provided directly from documents entered by the person regarding lease contract etc. (written application for contract from the person, data entered on web pages from the person etc.)
  2. Cases in which personal information is provided from the third party like group companies

3. Provision to third parties

SMFL Rental will not provide third parties with personal information we obtain except in one of the following cases. However, SMFL Rental will not provide specific personal information including individual number to third parties unless required by law (with or without the person’s consent).

  1. Cases when there are customers’ consents
  2. Cases based on laws and regulations
  3. Cases when it is difficult to obtain customers’ consents required for the protection of the life, body or property of an individual
  4. Cases when handling of the personal information is outsourced , for providing customers with delivery, installation, and maintenance, to reliable contractors within the scope necessary for the achievement of the Purpose of Utilization
  5. Cases when it is necessary for the enterprise to provide the third party with the personal data in order to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the person is likely to interfere with the performance of those functions.
  6. Cases in which the handling of personal information is specially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the customers
  7. Cases when there is succession of business due to merger, company split, transfer of business or any other cause

4. Safety management of personal information

SMFL Rental takes appropriate and reasonable safety measures for unauthorized access from the exterior to personal information and loss, destruction, manipulation, and leakage of personal information

5. Procedures of disclosure, correction

Under Article 27(2), Article 28, Article 29(1) and Article 30(1) and (3) of the Act (referred to disclosure request hereinafter), SMFL Rental will cope with disclosure request from the person or the agent as follows:

  1. items of retained personal data being the target of disclosure request
    Name, address, phone number, date of birth, work place (company name, occupation, and phone number) etc.

  2. reception of disclosure request
    (1) Contact point for complaints and consultations
    (2) Please send the prescribed bill with necessary documents to following postal address
    1-1, Hitotsubashi 2-chome, Chiyoda-ku Tokyo 101-0003 Japan
    SMFL Rental Company, Limited
    Contact point for complaints and consultations
  3. necessary documents
    (1) written notice/disclosure request of purpose of using personal information
    (2) written correction request of personal information (in the case of correction, addition, and deletion)
    (3) identification document (driving license, passport etc)
    (4) power of attorney specified by SMFL Rental (in the case of a representative)
    (5) in the case of legal representative, documents confirming to have authority of statutory representation in addition to above (3)
  4. handling fee
    Please note that \800 (exclusive of tax) is charged for one time, in said requests, to request for notice/disclosure of purpose of using personal information.
    In the case of request by mail, handling fee will be charged by bank transfer.

About specific procedures of request for disclosure etc, please contact us using the contact information below.

6. Other provisions

  1. Customers 15 years old or younger require parental consents in provision of personal information.
  2. This web site use “Cookies”. Cookies are small files that are stored on computer’s hard disk of customers through customers’ web browser. This technology allows us to indentify customers’ web browser. Customers may change the settings to turn off the cookies, however, if the customers do so, the part of the services on this web site may become unavailable.
  3. There are cases when SMFL Rental records conversation contents of customers upon their consents not to fail to catch the customers’ offer in contacting to the help desk.
  4. SMFL Rental makes ongoing efforts to comply with laws and regulations pertaining to protection of personal information and revise and improve this privacy policy.

7. Inquiries and complains of handling of personal information

Please contact us using the contact information below if there is inquiries and complaints of handling of personal information.

contact information

SMFL Rental Company, Limited
Manager responsible for personal information protection
TEL: +81 3-5226-5022
E-mail: privacy@smfl-r.co.jp

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